If I can’t log in, does that mean my account has been closed?

Maezawa from the Corporate Planning Office here. ① Once six months have passed since registration, if we don’t receive a response confirming that you wish to continue, we temporarily disable your login. However, if you contact us, we can probably restore access right away. That said, you may be advised to have your photos taken again. ② When an offer comes in, we contact the woman, and if we don’t receive a response, we also temporarily disable her login. There have been various issues involving LINE recently, so it’s possible that you replied but your message never reached us. The same applies in that case. If you contact the branch and say something like, “I didn’t realize my LINE had changed, but I finally found out and got in touch,” your account will probably be reactivated right away. ③ It sounds like the third man was an awful person. If you simply told the staff at the time, “He was a terrible man,” and left it at that, there wouldn’t have been a problem. However, if you got angry and exchanged messages such as, “Please ban a man like him,” or “Compensate me,” there’s a possibility that the staff forcibly removed you from the service. In many cases, the woman is understandably angry, so I wish the staff would listen patiently to some extent—even if they’re criticized for the man’s behavior or their own handling of things. Instead, they sometimes invoke the “official justification” that “she might do the same thing to a man, and we can’t keep a woman who may cause trouble for men,” and forcibly remove her. ④ If you have no idea what could have caused it, it may simply be that you can’t log in because of a system-side password issue or something similar. Contacting the branch should resolve it. ⑤ If someone impersonating you contacted us saying, “I want to withdraw,” we assume that the request came from you. Unless you notify us that you never sent such a message, we can’t even investigate the matter. There may be other possibilities, but that’s all I can think of for now.