Maezawa from the Corporate Planning Office here as well.
> “I changed my phone, and my LINE account disappeared. Since I left it that way, could my account have already been closed?”
I believe your account has probably been closed, but if you contact us and explain the situation, there’s a chance we may be able to reactivate it.
If you’d like to start again, please get in touch. Even if you can’t log in, you should be able to contact us through the inquiry form.
If it’s been a very long time, you may need to attend another interview. Even if it doesn’t come to that, I think it would be a good idea to have your photos retaken.
> “Why am I still receiving emails?”
I believe President Kida answered this a little while ago. To quote that response:
“We would like to explain the possible cause.
Until March 2020, our company primarily managed customer information in three separate systems: the member-site management screen (CMS), a MySQL database hosted on Microsoft AZUL, and the address book in our email system.
When sending promotional announcements, we imported the above data into a separate distribution tool and sent the emails from there.
As stated in our privacy policy, we respond to requests for the correction or deletion of personal information as soon as we receive them.
In April, we made major changes to our customer-management system. At that time, we migrated data containing registration logs and member information into our customer-management software.
We also migrated our promotional mailing list and do-not-send list. However, since the email address itself had been deleted in 2018, it may have been restored from the registration-log list.
The purpose of changing the system and consolidating the data was to prevent mistakes like this, but unfortunately, the change itself caused this issue. We sincerely apologize.
There is an unsubscribe button at the bottom of the email you received. Click it, then click the confirmation button, and you will no longer receive emails.
For now, this is the most reliable way to unsubscribe.”
That’s the explanation.
I’m a male member in Seattle.
If you’re a woman, your registration may still be active. Male members are automatically withdrawn if they don’t pay the annual membership fee.
With Universe last year, I had the impression that accounts were automatically closed after six months. This year, perhaps because of reduced operations, the withdrawal process seems to be delayed, leaving accounts active.
Reply to the email and ask for the password and LINE contact details—or, if you’re ready to quit, request that they close your account.
