Since the member rating system was changed, there have been more comments on female members’ ratings saying how many stars they received based on the rating system.
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Before, the reason was usually stated—for example, that the rating was lowered for being late or canceling—so it was helpful. However, now there seem to be many comments where the reason is unclear.
Why was it changed this way?
Could it be changed back to how it was before?
I suppose the answer may once again be, “Ask the branch why the rating was lowered,” but I feel it would be easier to understand if the reason were written there.
I’m Dai, a male member.
First of all, I don’t think posting requests here will accomplish much.
There’s a topic called “Feature Improvement Requests” under Universe Support on the left side of the Universe Club members’ page. If you post there, President Kida will respond to you directly.
That said, I’d also appreciate knowing why my rating went down.
However, under the new system, the star rating is automatically adjusted based on the feedback scores.
I assume your rating doesn’t drop just because you receive one negative piece of feedback. Also, I think some men leave no comments and simply give a rating on the five-point scale.
Taking these factors into consideration, I feel that request may be difficult to implement.
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Maezawa from the President’s Office here as well.
> Why was this changed?
The reason was clearly stated when the change was made.
Please read it carefully.
> Will it be changed back?
For requests, please contact the staff member you’re already corresponding with directly.
Requests aren’t accepted here, and since they’re ignored, they aren’t passed on to the relevant department either. (笑)
● Regarding feedback content and ratings
Even if you contact us, we can’t disclose them.
Some people have asked us to share the feedback so they can use it for future improvement. However, if we reveal the details, people may worry that “the club might show the survey responses to the other party,” which could result in us receiving only safe, generic feedback.
If there have been a relatively large number of dates and feedback submissions, we may be able to tell you something like, “Many people mentioned dissatisfaction with your behavior during meals, but overall, we’ve received a lot of positive feedback.”
If there have only been a few dates, we can’t disclose the feedback because the person who wrote it may be identifiable.
https://universe-club.jp/information/64462/
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