Tips Apr 17, 2021 14:20

Recently, when I reply to an offer message, it no longer gets marked as read right away. I believe it used to be marked as read immediately—has something changed?

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1 answers

カズ
Age: Private 👨 Male Universe member
I’m Kazu, a male member. https://universe-club.jp/help/questions/view/6439 In Maezawa-san’s answer here, it says the following: —Quote— I believe I sent various explanations along the lines of: “The system marks messages as read immediately, but in reality, we haven’t read them yet.” Since messages were marked as read instantly, 24/7, some people noticed. But when LINE is read through another system, it can’t be helped because the message is marked as read as soon as the system retrieves the data. There were also times when, due to system glitches, messages didn’t reach us. It was pretty stressful—sometimes we only discovered this when a woman sent us a screenshot showing that her message hadn’t arrived. Now we’ve stopped using that system and have gone back to sending and receiving messages directly through LINE. So I believe messages won’t be marked as read unless another staff member accidentally opens them. That said, it’s surprisingly common for another staff member to accidentally mark a message as read. Also, the assigned staff member only checks unread messages, so some messages can end up buried. Managing LINE with multiple staff members has its complications. —End quote—
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