I requested an interview and replied by email with my preferred dates and times, but I stopped hearing back from the staff.

I’m Maezawa from the CEO’s office, and I’ll answer as well. Thank you for your question. It’s possible that you haven’t received the email because of an issue with the Universe system. If you’ve repeatedly canceled interviews at the last minute in the past, they may have declined you by email. Even in that case, though, you should receive some kind of response. At the same time as our recent internal restructuring, we’ve also changed our email system and LINE tools. Because of this, some messages may not be delivered properly. In other cases, a staff member may open an email but forget to assign it to the appropriate person. The staff member who first opened it may assume that the person in charge will reply, while the actual person in charge may not open it because the email is marked as read or because they only check emails assigned to them. As a result, it’s possible for the message to end up with no one responding to it. To be safe, I recommend sending the email again. If you still don’t receive a reply, it may be better to try calling or using another method of contact. It’s also possible that an email sent from Universe ended up in your spam folder.

Aren’t they off on weekends? Why not try contacting them again tomorrow by email or phone? Marika