I saw in an older Q&A that members are invited for a reshoot after about six months, but it’s been over six months since I joined and I still haven’t been invited for one.
Is it because I haven’t received many offers so far? If things continue like this, will my membership be automatically terminated?
Maezawa from the CEO’s office here.
Thank you for your question.
Women generally contact us when they would like to have their photos retaken.
If, for example, someone wanted new photos every month, it would place too much of a burden on our staff, so we ask that photo retakes generally be requested after six months or more.
(This is only a guideline. If you request a retake sooner, your branch may still be able to accommodate you if they have the time.)
So, could you please contact the branch where you registered and request a photo retake?
> Will my account be automatically closed if things continue like this?
I believe you should have received a message asking whether you wanted to continue after six months. If you didn’t respond, your account would temporarily be treated as closed.
(If you never received the message, there may have been some kind of mix-up, so it would be best to check with your registered branch.)
However, the information that your account was closed due to no response is still on file, so it can be reactivated if you contact us afterward.
If a long time has passed before you get in touch, you may need to register again, which could require you to visit the branch once more.
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