Does the Tokyo branch have enough staff? I feel the quality of service is poor.

Maezawa answering for the first time in a while. Actually, I felt the same way. When we come in to work in Tokyo in the morning, there are a huge number of emails waiting for us—so many that you wonder, “There are really this many?” The staff who come in that morning process them at an incredible pace. But more emails keep coming in afterward, so it can be difficult to get the number of unprocessed emails down to zero. We have some exceptionally skilled staff, and on days when they’re working, the backlog steadily decreases. But if it still doesn’t seem to improve, then perhaps we may not have enough staff. That said, I believe there are still areas where we can improve and find better ways of doing things. We’ll continue working to improve wherever possible and provide a service you can be satisfied with. If you ever feel that our service is lacking, as you did this time, we’d appreciate it if you could let us know. You’re also welcome to contact us directly by email or phone, so please feel free to reach out anytime.