I plan to renew my membership as a male member. Will the staff contact me to confirm the renewal?
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If so, should I simply follow the staff’s instructions regarding the renewal process?
(For example, if I joined on August 14, 2019, and my membership expires on September 14, 2020, is it coming up soon?)
Also, regardless of whether you’re male or female, I’d appreciate hearing what motivates you to renew your membership—in other words, what circumstances or feelings lead you to continue participating.
Universe Tokyo, Mamiya here.
I’m very happy to hear that you intend to continue as a member.
Going forward, I hope we can also work toward evaluating staff in a way that rewards those who contribute most to customer success.
Whether you’re interested in making an offer or simply like Universe for no particular reason, I’d like to stay motivated and do my best to provide our service in a way that makes you a fan.
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This is Maezawa from the president’s office.
Basically, we usually contact you about a month in advance to confirm whether you’d like to continue, so it is a little unusual that you haven’t heard from us yet…
It may be that, due to some error, our message didn’t reach you, or that we plan to contact you exactly one month beforehand.
If you still haven’t heard from us after waiting about a week, could you please contact the branch and let them know that you’d like to continue?
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