I understand court-issued warrants, but is the policy to disclose personal information based solely on an investigative inquiry letter? These two documents seem quite different in nature, including how easily they can be issued.

I’m Maezawa from the President’s Office. First, if you want to know the company’s official policy, please submit a formal written inquiry to the company and obtain an official response. This Q&A section is a place where individuals share their personal views, even if they may be mistaken. That said, this is my personal opinion, not an official statement on company policy: Even major companies with large membership bases comply with requests made through investigation-related inquiry forms. TSUTAYA, the major rental chain, and the T Card used at convenience stores and drugstores, with 69.61 million members, have since 2012 responded solely on the basis of an “investigation-related inquiry form” issued through the investigative authorities’ internal procedures. Loyalty Marketing, which operates Ponta, with 91.93 million members, voluntarily provides information to the police. NTT Docomo, which operates d POINT, with 70.15 million members, also voluntarily provides information to the police. Rakuten, which operates Rakuten Points, with more than 100 million members, likewise voluntarily provides information to the police. Tokyo Metro, which handles the PASMO transportation IC card, with 33.99 million cards issued, also responds to requests made through inquiry forms. JR East, which handles Suica, with 71.61 million cards issued, says, “If there is an inquiry form, we will provide information within the necessary scope. We cannot comment on the details.” LINE, the free messaging app with 80 million users, says, “As a rule, a warrant is required, but we may respond to requests made through an inquiry form after reviewing their legality and other factors.” That is the reality of the situation, so I don’t think it is necessarily problematic, depending on the circumstances, for a company to comply with an investigation-related inquiry form that has a proper legal basis.