A question for the staff:

This is Aizawa from the Events Team. Although replies on the event-specific LINE account may occasionally be delayed when staff are off, it appears there were no unread messages as of yesterday or today, Sunday, April 28. It’s possible the message in question was sent some time ago. I believe the best option would be to contact the branch where you registered. We apologize for the inconvenience, and thank you for your understanding.

Maezawa here with a correction. Due to the system used by the Tokyo and other branch offices, messages sent to their LINE accounts are marked as read immediately after being sent. However, messages sent to the event-only LINE account and the LINE account specifically for contacting us on the same day are marked as read only when we actually open them, as usual. I apologize for the misunderstanding and would like to correct my previous statement. I checked, and I was told that all messages have been opened at this point, so they should be marked as read. If yours still isn’t, please contact the relevant branch office. They’ll need to check it directly in order to determine the cause.

Maezawa here. The LINE account used by Universe is connected to an automatic import system, so messages are marked as read the moment they’re sent, even if we haven’t actually read them yet. (That can be confusing, since messages may show as read even when we haven’t seen them, but that’s just how the system works.) If your message isn’t marked as read, you may have sent it to an old LINE account that’s no longer in use. Please contact the branch where you registered and ask whether you’re messaging the LINE account currently used by Universe. If it’s the wrong one, they should be able to give you the ID for the new LINE account.