I’m Maezawa from the President’s Office, and I’ll answer this as well.
Thank you for your question.
I’m actually the opposite. I used not to reply to positive feedback, but I would reply to negative feedback. But now that you mention it, you’d want a response either way, wouldn’t you?
I’m not sure what point you’re making with this question, but perhaps they have their own particular way of thinking. Maybe when the feedback is negative and the answer to checking with the other person is no, they simply don’t respond.
That said, it’s rare for this alone to lead to any serious problem.
Occasionally, someone will write something like, “A man did this to me, so please permanently ban him from the club.” In cases like that, the way the complaint is written can itself become an issue, and the club may conclude that introducing this woman to another man would likely cause trouble.
The most shocking example was someone saying, “My offer fell through because of the club, so compensate me for the allowance I was supposed to receive.” The staff got angry and responded with something like, “We can’t introduce you to anyone in the future”—meaning she was either hidden from view or forcibly removed.
The woman was also extremely money-focused, but I remember thinking, “Why are the staff getting angry over this?”
Still, situations like that can happen, so don’t forget that this is ultimately an interaction between people.
When giving negative feedback, I think it’s best to keep emotions out of it as much as possible and write only the facts.
Basically, negative feedback is the information we want most.
I’m Tetsu, a male member.
Since I don’t know whether you’re a man or a woman, I’ll answer based on my own experience.
The way feedback is handled varies completely depending on the branch—or perhaps the person in charge.
At the branch I originally registered with, the email confirming details such as the date and meeting place for a date included a request for feedback. Whenever I wrote about something I was unhappy with, I received a reply regarding the feedback; otherwise, I didn’t hear back.
At the branch I’m currently registered with, they don’t provide any feedback instructions at all. When I submit feedback on my own, I usually receive a reply.
This is Mei Uehara from the Tokyo branch.
> Why don’t I receive any response when I honestly report that something unpleasant happened during a date?
Your message may not have reached the staff member in charge yet.
When we receive feedback of that nature through a survey, the staff member in charge will contact you.
Since it’s a survey, please feel free to answer honestly.
Thank you for your cooperation.
I’m Kazu, a male member.
Are you a woman?
Like you, I also send honest feedback in the hope that it will be useful to the staff. Sometimes I preface it with, “This isn’t a complaint,” and point out errors I notice in members’ profiles. Whenever I’ve sent feedback, I’ve received a reply—whether the feedback was positive or negative.
The reasons that come to mind for why you haven’t received a reply are that the staff at your branch may not be very attentive, or that your feedback may have come across as lacking a gentle tone, like in the wording, “Why haven’t I received any reply?”
By “rank,” do you mean your class? I don’t think your class would be lowered simply because your feedback is honest or because the wording is a little harsh. I believe the number of offers you receive is the main factor determining whether your class goes up or down.
