I’m Basil, a male member.
During the self-restraint period, I used the points I’d purchased to go on tons of online dates, and I didn’t have any particular complaints. The Tokyo branch a while back was far worse.
If I had to mention anything, it would be that they made a mistake processing my points, which I pointed out.
Maezawa from the Corporate Planning Office here as well.
For example, last month and the month before, I believe there were announcements that the company would be temporarily closed. Even so, we were still accepting offers during that period.
So it may have seemed strange that we were accepting offers despite being closed, but internally, just under two-thirds of our employees were on leave—not working from home, but actually off work—and a little over one-third were handling everything.
That continued until May 20.
Then, through June 20, roughly two-thirds of our employees were mainly working from home, while one-third remained on leave.
Naturally, our response times during that period were probably slower than when the entire staff was working.
Then, as of June 21, everyone returned to work.
Since one-third of our employees had been away from work for two months, our work may still have been moving more slowly than before. However, by around next week, I think they should be able to work at the same pace as before.
Also, since we had been operating with two-thirds of the staff after May 21, that may have been when things were slower.
However, I just checked the number of unprocessed emails, and it didn’t seem particularly higher than before.
So perhaps the impression from around the month before last is making things still feel slow.
Another possibility is that if someone complains repeatedly to our staff, replying can lead to another complaint, creating an ongoing cycle. In those cases, staff may wait to respond until they’ve finished processing other offers.
(If one ongoing exchange with a single person prevents them from handling other work, it would be a problem if dozens of other offers were held up.)
That may possibly be what happened here.
I’m Hikoki, a male member.
That’s true. I think it started around February or March this year—probably around the time remote work began…
Compared with how incredibly quick their responses used to be, things now take considerably longer. They sometimes fail to notice payments or emails, and mistakes have started happening too.
That said, this may just be normal. I don’t think it’s become a serious problem.
Perhaps they were simply responding unusually fast before…
If it bothers you, wouldn’t calling them resolve it right away?
