Maezawa here.
> I really feel that the way things are handled—and even what people say—varies completely depending on the staff member.
Exactly...
The other day, someone told me that their second offer had been turned down, so I contacted the branch. They said something along the lines of, “We don’t do that here,” which turned into quite a hassle.
In the end, as a compromise, I had them ask the woman, “The man says he’d like to see you again. Would you be willing to meet him?” But then it became, “This is a special exception, so we won’t be able to handle things this way in the future.”
The fact that responses differ from person to person seems to be both a strength and a weakness of Universe...
That said, if you establish too many rules, staff stop thinking for themselves. (If they can simply follow the rules as written, they don’t have to think about anything.（笑）) So ideally, it’s better not to have too many rules.
But if each branch has its own set of rules, allowing everyone to avoid thinking for themselves, then that’s not quite right either, is it?
Whenever we hear from a member, it would be ideal to have staff who think as hard as they can about what response would be best for the man, the woman, and the club, and can confidently say that they provided the best possible response.
However, given the current situation—where branches have been given a great deal of authority and the rules haven’t been defined in detail—various things can happen. So if you contact or make a request directly and are brushed off,
please contact Maezawa directly.
At the moment, there’s no way to contact me directly, so the only option is to ask the branch to forward your message to Maezawa. But perhaps we may create a page somewhere saying, “If you want to contact Maezawa, go here.”（笑）
I’d be happy if the thought of having to deal with people contacting me made the branches improve their responses a little more.
(I know I sound pretty high-and-mighty, but I don’t actually have any authority. Still, I will look into things properly and ask the branch to take action where necessary.)
