“There seems to be…”
Nothing is less reliable than hearsay.
Please clarify exactly when and what happened.
More importantly, what exactly happened to you personally?
When something is written based only on what you heard, I can’t help but feel…
It isn’t even clear whether this happened many years ago or just yesterday or today.
As for the case where an email was mistakenly sent to another man several years ago, if the email contained an alias rather than the person’s real name, it generally would not constitute a leak of personal information, since the real name was not disclosed.
Of course, the company couldn’t simply say that, and the person who received the email by mistake would understandably be concerned.
So they properly apologized for the error and, I believe, also provided compensation.
I think it was around ¥50,000 worth of points.
Usually, even when real names, phone numbers, or credit card information are leaked, companies often just provide a gift card worth ¥500 or ¥1,000 and consider the matter closed.
Even when a lawsuit is filed, court judgments are often around ¥10,000 per person.
For example, in the Yahoo! BB case, names, addresses, phone numbers, email addresses, and other information were leaked. They distributed ¥500 vouchers, but people who were dissatisfied filed a lawsuit. I believe the judgment awarded each person ¥5,000 in emotional damages plus ¥1,000 in legal fees.
In the Benesse case, names, genders, dates of birth, postal codes, addresses, phone numbers, and the names of the plaintiffs’ parents were leaked. Benesse apologized with items worth ¥500, but dissatisfied individuals filed a lawsuit. I believe the judgment awarded each person ¥3,000 in emotional damages plus ¥300 in legal fees.
Preventing mistakes in the first place is best, of course, but even companies considerably larger than Universe make mistakes, including leaks of real names and other information.
Naturally, Universe is also taking steps to prevent anything like that from happening and to ensure the same mistake isn’t repeated.
If you were actually affected, please speak directly to the staff rather than posting something based only on hearsay.
We will respond sincerely.
If that isn’t the case, it simply feels like an act of obstruction.
