I’m a male member who’s hooked on the anonymous Q&A box.

I’m Maezawa from the president’s office, and I’ll answer this as well. > If anything, I’d rather you focus less on improving administrative processing and more on enhancing the club comments and videos on the profiles. We are putting effort into both photos and videos. That said, if you have specific suggestions about how you’d like the videos improved, I think it would be best to contact the branch directly. If you don’t see any improvement from the branch, please use the inquiry form below the question box to contact me. I can put in my two cents when it comes to filming. (笑) > This trouble is a long story, but on March 25, I received an offer for an evening arrangement in Kyoto... Since you brought it up, I looked into it. (笑) As it turns out, this man was noted in our internal comments as someone who frequently cancels immediately after arrangements are confirmed. Looking through the messages, there was an exchange after the date had been confirmed: “Can I switch to another woman?” “No, that’s not allowed under the rules.” There was also an offer phrased like this: [Preferred date and time] *No specific date or time was given, with a request to arrange it around the woman’s availability. The woman provided several possible dates, all during the daytime, but he replied: “I can’t do daytime.” So she had to check with him again, and he would say things like: “I can’t do the ___ through the ___.” The woman somehow managed to find an evening that worked and said: “I can do the evening of the ___.” Then he replied: “I’ve made other plans for that day.” And canceled... I was stunned that someone could be this inconsiderate. As for what happened on March 25, the conversation was switched to a phone call partway through, so I can’t see the details. It looks like the man may have switched to another woman. Of course, when you told him that it was far away, he may simply have decided to go with someone else. And judging from the staff member’s reply, which said it was because the date, time, and location were limited, it does seem clear that your saying it was far away was the reason. Although perhaps the nuance was slightly different... I can’t say for sure. In any case, it doesn’t seem like he was a particularly good man, so meeting him might have caused trouble in its own way.

I’m Date◎Yume, a male member. I live outside the major cities, and since I have no intention of joining any other dating clubs, I haven’t seen much of them. But I think Universe’s operations are “Good!” That said, I do occasionally notice typos in the administrative work, especially in the staff comments on profiles. I think a quick review before finalizing the entries would reduce them considerably. Also, the more you learn about dating clubs, the higher your standards become, so I find myself thinking, “Both men and women must keep meeting people at increasingly high-level clubs.” “Customers have high expectations…” I agree with that, too. In that kind of environment, attracting new members is certainly difficult, but I still think it should remain the top priority. Things are tough in every industry, aren’t they? (lol)

I’m Meg, a female member. Can’t worry about Every little thing Handling complaints Another day fades away (Today’s two papa-katsu senryu) I’m sorry for overstepping, but these verses came to me from a staff member’s perspective… It seems like you’re managing things with fewer staff than before. Isn’t the workload becoming too much for each person? The late-summer heat is still intense, so please take good care of yourselves. I read every entry in the papa-katsu senryu contest. Kida, the representative, the staff, and the respondents all submitted so many wonderful entries! I really enjoyed it. Thank you♪

I’m a male member who’s always on the losing end. This has nothing to do with the question, but as a fan of Nana Ayase♡, I’ve figured out her profile, and my finger is trembling as I debate whether to request a letter date. I already have way too many people on hold—over ten—and the branch is way too far away, so this might end up being the only date of my life. Still, I’d love to meet her, if that wouldn’t be rude. Although I guess it’s definitely rude to say that (sweat pouring down my face). ■ Ms. Nana Ayase♡ I’ve requested a letter date♪ I got flustered and forgot to mention that I’d prefer LINE, though. *sweat*

I’m Paper Airplane, a male member. Since the service is about facilitating encounters between men and women, I believe everything comes down to attracting new female members and providing more complete information about them— especially richer club comments and videos on their profiles. I don’t think other administrative tasks have much bearing on customers or customer retention.

I’m Kazu, a male member. Like the person who asked the question, I also think this is probably just how things are. Regarding the profile wording in question, Maezawa-san said: > I looked into it, and it seems the exchange was something like: > “Is this okay?” > “Yes, it’s fine.” So if Maezawa-san’s account is accurate, it wasn’t a mistake after all. It was probably just a misunderstanding or faulty memory. The comments from the club on the profiles are also more substantial than those of other companies, and I hardly ever watch the videos, so I don’t particularly need them to put more effort into that. However, since they apparently don’t mind leaving things like corporate culture issues or conversion errors uncorrected, I would appreciate it if they focused instead on more reliable administrative procedures, such as double-checking their work. Adding this after reading Nana Ayase’s answer: It wasn’t a mistake—the relationship seems to have soured. I’ll refrain from commenting further on that.