Tips Sep 27, 2018 18:26

I’m the person who asked the question mentioned earlier, “A few days ago…”

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I fully understand that “having a variety of opinions is part of the appeal.” That said, unless Mr. Kamiya’s “I’d rather not answer” is the official position, I’m saying that someone should properly address the question, “Could you please tell us the number of male members at each branch and how many members there are in each class?” What good does it do to ask, “Is that the official position? Yes or no?” I’d like you to make a little more effort to understand the intent behind the question. I believe that’s something a concierge should be able to do. Also, while writing this, I realized that it might be helpful to have a feature allowing the questioner or third parties to comment on answers. I’m sorry that asking about one thing ended up looking messy because I posted several questions in a row.
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🔖 ID 00000-00000 🎯 Looking for answers from 代表者 スタッフ バックオフィス

1 answers

木田(社長)
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Thank you for your question. I’m Kida, the representative, and I’ll answer it. You’re absolutely right. I imagine many of the other readers feel the same way: that the answers don’t always fully grasp the intent behind the questions. I believe this is something we can improve as we become more accustomed to the format. More urgently, however, I think what’s needed is for us to express honest, pointed opinions. If those opinions become watered down, then even if we provide model answers that accurately understand the questioner’s intent, I fear no one will read this Q&A anymore. The moment a club staff member answers here under their real name, that answer is officially the club’s position—including Kamiya’s answers. If the quality of the answers is low, then that reflects the current quality of Universe Club. I hope you’ll continue watching to see whether that quality improves or declines. I’m sure questioners would really like to have a comment function for responses, but we deliberately chose not to include one. We probably won’t add it in the future, either. When we first created this feature, the requirements document called for a “message board,” not a Q&A section. After considering formats like Yahoo! Chiebukuro and Kakaku.com Questions, we ultimately settled on something similar to Bengoshi.com. The style was to limit respondents to experts in their respective fields and require them to identify themselves before answering. The reason was our concern that a format consisting of question → answer → opinions or follow-up questions about the answer → further answers would distract staff from their primary duties. Ideally, we would respond to every question by improving our services. But simply replying with words—trying to come up with some careless admonishment to make the situation die down, only for it to spark backlash—could negatively affect the service itself. That said, when we receive genuinely sharp, hard-hitting questions, answering them head-on also helps us deepen our own understanding day by day. Thank you.
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