Tips Oct 9, 2019 13:58

Since October, the staff responsible for arrangements has been switched from the women’s branch to the men’s branch. I have questions for the male and female members, as well as the clubs:

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1. Have you noticed any changes in how things are handled? 2. Which system do you feel works better? As for my own view, since this change should deepen the relationship between customers—in other words, male members—and the branch staff, I feel it is preferable from the standpoint of the business principle that the customer comes first. Also, as a side note, if offers for women in Tokyo outnumber those from male members in Tokyo, this change may help balance the workload at the Tokyo branch, which clearly seemed busier than the others. I would be delighted if the benefits ultimately make their way back to the members through improved service.
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だて◎ゆめ
👨 Male Universe member
I’m Date◎Yume, a male member. > 1. Have you noticed any changes in how things are handled? In my case, I haven’t made any offers, so there haven’t been any changes so far. > 2. Which system do you think is better? I personally only make offers through the branch where I’m registered, so either system is basically the same for me. However, I think the newly revised system may be better. The reason is that, judging from the “rule change regarding the branch responsible for setting up dates,” there must have been “multiple serious problems and complaints” under the previous system. I imagine men were more often the ones causing trouble, such as: 1. Complaints from women 2. Intimidating or threatening behavior toward women or staff 3. Unreasonable demands beyond their membership or registration level So I believe they standardized everything under the male member’s registered branch so that the following could all be handled centrally: who the member is, where he registered, and whether his membership should be continued.
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