Tips
Oct 9, 2019 13:58
Since October, the staff responsible for arrangements has been switched from the women’s branch to the men’s branch. I have questions for the male and female members, as well as the clubs:
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1. Have you noticed any changes in how things are handled?
2. Which system do you feel works better?
As for my own view, since this change should deepen the relationship between customers—in other words, male members—and the branch staff, I feel it is preferable from the standpoint of the business principle that the customer comes first. Also, as a side note, if offers for women in Tokyo outnumber those from male members in Tokyo, this change may help balance the workload at the Tokyo branch, which clearly seemed busier than the others.
I would be delighted if the benefits ultimately make their way back to the members through improved service.