I recently joined Universe Club and have been enjoying my experience so far.
This is a really trivial thing, so I feel a little silly bringing it up, but I’ve been wondering about the wording used in LINE messages from the concierge—or staff, I’m not sure which…
They often use very conversational phrasing in their messages, such as “in cases like XX or XX…” instead of the more formal “when it comes to XX or XX…” It’s not a big deal, but it always catches my attention a little, lol.
Isn’t there someone, like a supervisor, who checks messages before they’re sent?
👤Asked byGuest👤GenderNot stated🎂Not stated👑Universe male member
It’s really not worth worrying about, and if you’re not careful, people may even accuse you of customer harassment.
When dealing with women, many of whom are young, they may think it’s better to use a more casual tone.
With men, however, a casual tone is generally not used.
There are often only two or three employees at a branch.
If they had to get their supervisor’s approval before replying to every little thing, they’d lose their sense of speed.
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Since on LINE you can just send messages exactly as you’d say them, or communicate only the essentials—often in a fraction of the time it takes by email—and even exchange a single line or word (or just two characters between close friends), I’m more curious about you asking this while using LINE…
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Since they operate with a small staff, there probably isn’t any supervisor checking things. The supervisor might even be a young person by today’s standards.
Personally, I feel that this kind of formal language culture is one of the things holding Japan’s productivity back. I think we’d be more productive if we moved away from it. Aside from ways of speaking that hurt people, I feel that these formalities could gradually disappear.
As AI continues to advance, we’re entering an era where AI will handle more and more customer inquiries (and the checks might even be done by AI). In five to ten years, I think we’ll live in a world where you won’t see people complaining, “That new employee’s Japanese is so disrespectful, lol.”
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Probably not.
I don’t think there’s much you can do about the way they speak. It won’t stop unless you become their personal editor and correct them every single time.
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